Patient Access Representative Associate - Minneapolis, MN

About the role

The Patient Access Representative Associate is responsible for greeting and welcoming patients in person, providing a standard registration process, directing patients to their appointment or procedure, and resolving claims issues or registration errors.

Responsibilities

• Greets and welcomes patient in person
• Collections demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Screening and approving patients for financial assistance programs
• Aids and counsels patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Aids patients in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• Mentor other staff as needed
• Other duties as assigned

Qualifications

• 6+ months of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other setting that engages with customers, etc
• Intermediate level of proficiency with Microsoft Office products
• Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work 40 hours per week, Monday - Friday starting between 6:00am - 11:00am
• Ability to work every other weekend
• Must be 18 years of age or older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Pay

$16 to $29 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

Schedule

Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule