Patient Access Representative - Admitting

Job Summary

Affords assistance in coordinating activities between scheduling, insurance verification, and pre-certification. Serves as a clinical liaison with physician practices, engaging in pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic and financial data.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, obtaining necessary prior authorizations and referrals as required.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Moves patients using escort or wheeled transport equipment.

What You Bring

• High School Diploma or equivalent preferred, with 1 year of medical office or related customer service experience required.
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding (preferred).
• Experience with Microsoft Office applications, including Word, Excel, and Outlook (preferred).
• Knowledge of insurance processes and regulations (preferred).
• Ability to manage conflict effectively and professionally.
• Excellent time management skills, emphasizing meeting time-sensitive deadlines.
• Good customer service and interpersonal skills.

Department / Location Specific Notes

• St. John Medical Center: May assist with scheduling for other imaging services and/or ancillary services.

Working Conditions

• Operates computer and other office equipment.
• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Mainly operates in an office environment.
• Communicates and exchanges accurate information.
• Close visual acuity required for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

Departmental Notes

• May be required to assist with scheduling for other imaging services and/or ancillary services.

Benefits

• Full medical/dental/vision coverage.
• 403b retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded EAP and mental health program.

Equal Opportunity Employer

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package.