Patient Access Representative - Admitting

Job Summary

The Patient Access Representative - Admitting assists in coordinating activities between scheduling, insurance verification, and pre-certification. They act as a clinical liaison with physician practices, interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer's inquiries.
• Affords departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Manages ED incoming phone calls, and may be required to provide switchboard coverage.
• Maintains OB Prosec/McKinley alarm system.
• May be required to assist with Cardiac Rehab departmental charge entry.
• Performs other duties as assigned.

What You Bring

• High School Diploma or equivalent
• Preferred: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding
• Knowledge of insurance process and regulations
• Must be able to manage conflict effectively and professionally
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines
• Good customer service skills and good interpersonal skills

Department / Location Specific Notes

• PHMG and Outpatient Clinics: Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Benefits

• 403b retirement plan for caregiver contributions
• Wellness benefits
• Discount program
• Expanded EAP and mental health program

Additional Information

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.