Patient Access Representative - Admitting

Job Summary

Affords assistance in coordinating activities between scheduling, insurance verification, and pre-certification. Serves as a clinical liaison with physician practices, engaging in pre-visit services.

Pre-registers/Registers Patients

• Accurately captures patient demographic and financial data.
• Registers patients using various methods, depending on the location.
• Collects patient balances, co-payments, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, including obtaining necessary prior authorizations and referrals.

Responds to Customer Inquiries

Provides support to customers, addressing their concerns and queries.

Assists with Departmental Coverage

Supports the team during periods of coverage, assisting with daily appointment schedules, reminder calls, and contacting referrals.

Manages Daily Appointment Schedules

• Reminds patients about appointments through phone calls.
• Contacts all referrals to ensure timely arrivals.

Department / Location Specific Notes

Southwest: For PFS Admitting Department, some positions may be assigned to different locations as needed.

Working Conditions

• Operates computer and other office equipment.
• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Primarily works in an office environment.
• Communicates and exchanges accurate information.
• Requires close visual acuity for tasks such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

What You Bring

• High School Diploma or equivalent.
• At least 1 year of medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of Medical Terminology and CPT/ICD-10 coding (preferred).
• Experience with insurance processes and regulations (preferred).
• Ability to manage conflicts effectively and professionally.
• Excellent time management skills, emphasizing meeting time-sensitive deadlines.
• Strong customer service and interpersonal skills.

Department / Location Specific Notes

Southwest: For PFS Admitting Department, some positions may be assigned to different locations as needed.

Benefits

• 403(b) retirement plan for caregiver contributions.
• Wellness benefits.
• Discount program.
• Expanded EAP and mental health program.

How to Apply

To apply, please attach a current resume with your application.

EEO Statement

PeaceHealth is committed to the overall wellbeing of our caregivers. As an EEO/AA employer, we seek a diverse workforce and will consider qualified applicants for employment regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status.