Patient Access Representative - Admitting

Job Summary

Affords assistance in coordinating activities between scheduling, insurance verification, and pre-certification. Serves as a clinical liaison with physician practices, engaging in pre-visit services.

Pre-registers/Registers Patients

• Accurately captures patient demographic and financial data
• Registers patients using various methods, including mobile carts

Verifies Insurance and Ensures Coverage

• Collects patient balances, co-payments, co-insurance, or other payment types
• Verifies coverage and ensures all insurance requirements are met
• Obtains prior authorizations and referrals as necessary before patient arrival

Responds to Customer Inquiries

• Assists with answering customer questions
• Maintains departmental coverage as needed

Schedules Appointments

• Daily appointment scheduling, including reminder calls and contacting referrals

Other Duties

• May transport patients using escort or wheeled transport equipment
• Performs other duties as assigned

What You Bring

• High School Diploma or equivalent, preferred
• At least 1 year of medical office or related customer service experience, required
• Preferred: Experience with Microsoft Office applications, including Word, Excel, and Outlook
• Knowledge of Medical Terminology and CPT/ICD-10 coding, preferred
• Knowledge of insurance processes and regulations, preferred
• Ability to manage conflict effectively and professionally, required
• Excellent time management skills, with emphasis on meeting time-sensitive deadlines, required
• Good customer service skills and interpersonal skills, required

Department / Location Specific Notes

• Cottage Grove Medical Center: Management of ED incoming phone calls, and may be required to provide switchboard coverage. Monitoring OB Prosec/McKinley alarm system. May assist with Cardiac Rehab departmental charge entry.
• Caregivers may be required to operate in an office environment, predominantly sitting, and may need to communicate and exchange accurate information.

Working Conditions

• Operates computer and other office equipment
• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Sedentary work
• Predominantly operates in an office environment
• Communicates and exchanges accurate information
• Close visual acuity required for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading

Benefits

• 403b retirement plan for caregiver contributions
• Wellness benefits
• Discount program
• Expanded EAP and mental health program

Equal Opportunity Employer

PeaceHealth is committed to the overall wellbeing of its caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.