Patient Access Representative - Addiction/Recovery

Job Summary

Full-time position; Monday through Friday, 7:30am - 4pm. Requires: High School Diploma or GED; previous patient registration or related experience preferred.

Job Duties

• Provides excellent customer service on the phone and in person.
• Affords support for insurance verification, scheduling, and data entry.
• Assists with front-line office activities, coordinating and performing tasks effectively and efficiently.
• Greets and registers incoming patients, supports the patient check-out process, and schedules future appointments as needed.
• Checks patients in for appointments and accurately verifies demographics.
• Ensures all check-in procedures are completed and monitors patient wait times, communicating changes as necessary.
• Reads and interprets insurance responses, understands general guidelines and insurance rank requirements, and assigns primary, secondary, and tertiary insurance per encounter.
• Safeguards patient privacy information, obtains necessary legal and financial signatures, communicates financial obligations to patients, and collects fees at the time of service as appropriate.
• Communicates with patients regarding their anticipated financial responsibilities, including copays, deductibles, or coinsurances, and collects accordingly.
• Completes patient’s visit by scheduling any necessary follow-up appointments, including specialty or ancillary services.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patients or guarantors of anticipated financial responsibility and collects accordingly.
• Performs cash posting following department guidelines.
• Maintains confidentiality and accuracy in medical record maintenance and releases.
• Affords support for referrals and pre-certifications, at the time of encounter.
• Maintains patient recall and reschedule lists.
• Maintains productivity and quality performance expectations.

Qualifications

• High School Diploma or equivalent (GED).
• Previous patient registration or related experience preferred.

Skills

• Excellent customer service skills.
• Strong organizational and multitasking abilities.
• Knowledge of insurance verification and patient scheduling systems.
• Ability to communicate clearly and concisely with patients and staff.
• Attention to detail and ability to manage multiple tasks simultaneously.

Benefits

• Full benefits package starting on day one, including health, dental, and vision insurance.
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution.
• Company-paid life insurance, short-term disability, and long-term disability coverage.
• 401(k) plan with automatic Geisinger contribution.
• Generous paid time off (PTO) plan.
• Tuition reimbursement up to $5,000 per calendar year.
• MyHealth Rewards wellness program.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, and pet and legal insurance.

Pay

Competitive salary based on experience.

Schedule

Full-time, Monday through Friday, 7:30am - 4pm.