Patient Access Representative

What you’ll do:

• Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information.
• Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.
• Ensure compliance with all regulatory, payer, and organizational requirements.
• Provide a welcoming and patient-centered experience for patients and families.
• Aid patients, families, physician offices, and hospital users with general information and inquiries.
• Manage patient volumes, challenging situations, and service needs with professionalism.
• Collect patient financial liability payments, including co-pays, deductibles, and other balances.
• Document financial information accurately and follow financial clearance procedures.
• Ensure patients meet hospital and payer financial requirements prior to service.
• Adhere to HIPAA, confidentiality standards, and Trinity Health policies.
• Maintain knowledge of departmental procedures and readily learn new workflows.
• Support performance improvement efforts to enhance patient experience and program efficiency.
• Collaborate with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues.
• Communicate effectively to ensure timely and accurate service delivery.

Shift:

Rotating shifts
Weekend and Holiday Coverage Required

We Offer:

DailyPay!

Career Development:

Career Development Referral Rewards

Strong Team Culture:

Career Growth Opportunities

What you’ll need for this job:

• A High School Diploma or Equivalent.
• Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred).
• Strong communication, customer service, and data-entry accuracy skills.
• Ability to multitask in a fast-paced environment and use multiple computer systems.

Compensation:

Pay Range: $16.50- $24.44 per hour

Benefits:

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