Patient Access Rep - St. Charles - Fulltime

About the role

We're looking for someone to join our team as a Patient Service Representative. This role greets patients and guests, schedules appointments, and assists with the registration and admission process. You'll also handle financial transactions and ensure patient satisfaction.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gathers and inputs patient/guarantor demographic and financial information.
• Explains insurance benefits and collects co-pays, deductibles, and self-pay portions due.
• Performs financial analysis of each case and informs patients of financial responsibility.
• Balances cash drawer daily, prepares deposit slips, and follows closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including respecting privacy, adapting explanations of services or procedures, requesting permissions, and using appropriate communication styles.
• Other related duties as required.

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
• Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency with Windows-style applications, various software packages specific to role, and keyboard.
• Clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes, and current knowledge of Federal, State and Local billing regulations.
• Strong interpersonal skills and the ability to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Excellent decision-making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Qualifications

• High school diploma or equivalent.
• Prior experience in healthcare or customer service preferred.
• Preferred certifications: Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification).