Patient Access Rep - PT, Varies/Rotating

About the role

The Patient Access Representative facilitates all components of the patient's entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification, and financial clearance.

Responsibilities

• Schedule and register patients
• Verify patient insurance and benefits
• Pre-certify services
• Ensure accurate patient data entry
• Work under stress and meet deadlines
• Communicate effectively with patients, physicians, and insurance companies
• Perform duties in line with Mercy's mission, values, and service standards

Requirements

• 1-3 years clerical experience and customer service experience preferred
• Experience with medical terminology and insurance plans preferred
• High School diploma required; some college helpful
• Strong organizational skills and attention to detail
• Ability to work under stress and perform tasks with high accuracy
• Knowledgeable with various computer systems and able to use a 10-key calculator and computer keyboard
• Prolonged standing and walking during shifts
• Ability to push, pull, and lift up to 50 lbs on a regular basis
• Ability to perform duties requiring gripping, reaching, bending, kneeling, twisting, and squatting

Qualifications

A High School diploma is required, along with some college education. Experience with medical terminology and insurance plans is preferred, as is 1-3 years of clerical and customer service experience.

Skills

• Effective communication (oral and written)
• Excellent telephone etiquette
• Positive working relationships with patients, physicians, and staff
• Strong organizational and attention to detail skills
• Ability to work under stress and meet deadlines
• Knowledgeable with various computer systems
• Proficiency with a 10-key calculator and computer keyboard

Benefits

Mercy offers outstanding benefits, including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.

Pay

Details on pay are not specified in this job description.

Schedule

The schedule is described as "Part-Time (24-hrs per week)" with a rotating shift pattern.