Patient Access Rep - PRN - Mercy Hospital Kingfisher

About the Role

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy Service Standards. This role facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collection. The representative ensures the most accurate patient data is obtained and populated into the patient record.

This role requires exceptional attention to detail, knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies. The Patient Access Representative also serves as a mentor to fellow co-workers.

Responsibilities

• Facilitate patient scheduling, registration, and financial clearance.
• Verify patient benefits and obtain pre-certification as needed.
• Ensure accurate patient data entry into the patient record.
• Handle pre-visit collections, including Mercy payment plans, EPPC, and bad debt resolution.
• Maintain knowledge of insurance plans, Medicare guidelines, and regulatory requirements.
• Mentor fellow Patient Access co-workers.
• Communicate effectively with patients, physicians, clinical and non-clinical staff, and insurance companies.
• Work under stress, meet deadlines, and perform daily assignments with a high level of accuracy.

Requirements

• Demonstration of understanding of all Level 1 responsibilities.
• Experience with insurance plans.
• High-school diploma or equivalent required.
• Ability to complete financial clearance (Mercy payment plan, EPPC, bad debt resolution, etc.).

Skills

• Excellent oral and written communication skills, including telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to establish and maintain positive working relationships.
• Proficiency with computer systems, including 10-key calculator and keyboard.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Prolonged standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.