Patient Access Rep/Medical Assistant - PRN-Cardiology Clinic - Kings Hwy

About the Role

This position performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform vital signs and other screenings, obtaining height, weight, allergy and medication history, and other assessments.
• Prepare patient for exam, explaining any procedures before they are performed and answering the patients’ questions.
• Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
• Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions, and communication style.
• Remain knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility and ensure compliance.
• Other related duties as required.

Requirements

• High school diploma or equivalent (required).
• Completion of a Medical Assistant training program (preferred).
• Related experience in a clinic or medical office setting (preferred).
• Basic Life Support (BLS) certification from the American Heart Association (required).
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) (preferred).

Skills

• Computer skills and dexterity required for data entry and retrieval of patient information.
• Proficiency with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Ability to effectively present information and respond to questions from patients and customers.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Duties performed routinely require exposure to blood, body fluid, and tissue.
• Works in a patient care area, directly with patients, and/or with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.
• Occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste.