Patient Access Rep/Medical Assistant - PRN Surgery Multispecialty Clinic

About the Role

This position performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care under the supervision of a licensed healthcare provider and assists in the implementation of healthcare services.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Ensure all patient-required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform vital signs and other screenings, including obtaining height, weight, allergy and medication history, and other assessments.
• Prepare patients for exams, explain procedures beforehand, and answer patient questions.
• Schedule and reschedule patient appointments by phone or in person, including transferring patients to appropriate departments for scheduling and updating necessary information.
• Meet the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic.
• Adapt behavior to the specific patient population, including respect for privacy, method of introduction, adapting explanations, requesting permissions, and communication style.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Remain knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements and ensure compliance.
• Maintain compliance with the employer’s Compliance & Privacy Program and Standards of Conduct, including reporting any known or suspected unethical or questionable behaviors.

Requirements

• High School Diploma or GED (required).
• Completion of a Medical Assistant training program (preferred).
• Related experience in a clinic or medical office setting (preferred).
• Basic Life Support (BLS) certification from the American Heart Association (required).
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (preferred).

Skills

• Computer skills and dexterity required for data entry and retrieval of patient information.
• Proficiency with Windows-style applications and keyboard.
• Effective verbal and written communication skills, with the ability to present information clearly and professionally.
• Ability to respond to questions from patients and customers effectively.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling or escalating difficult situations.

Physical and Environmental Demands

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Duties performed routinely require exposure to blood, body fluid, and tissue.
• Works in a patient care area, directly with patients, and/or with specimens that could contain communicable diseases, posing an occupational risk for exposure.
• Potential occupational risk for exposure to hazardous medications or hazardous waste within the environment.