Medical Assistant/Patient Access Representative - PRN

About the role

This job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services.

Responsibilities

• Provides excellent customer service to all patients, guests, and family members.
• Ensures all patient required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments.
• Prepares patient for exam, explaining any procedures before they are performed and answering the patients’ questions.
• Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Requirements

• Education Required - High school diploma or equivalent
• Work Experience Preferred - Completion of a Medical Assistant training program
• Preferred - Related experience in a clinic or medical office setting
• Certifications Required - Basic Life Support (BLS) from the American Heart Association
• Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)

Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Skills to effectively present information and respond to questions from patients and customers, with proficiency.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.