Patient Access Rep-Cardiology Clinic - Kings Hwy

About the role

This position performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services.

Education

• Required: High School Diploma/GED or equivalent
• Preferred: Completion of a Medical Assistant training program

Work experience

• Preferred: Related experience in a clinic or medical office setting

Certifications

• Required: Basic Life Support (BLS) from the American Heart Association
• Preferred: Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)

Knowledge, skills and abilities

• Must have computer skills and dexterity required for data entry and retrieval of patient information
• Must be proficient with Windows-style applications and keyboard
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Skills to effectively present information and respond to questions from patients and customers, with proficiency
• Ability to work collaboratively with other departments
• Ability to exercise sound judgment in handling/escalating difficult situations

Responsibilities

• Provide excellent customer service to all patients, guests, and family members
• Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate
• Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due
• Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments
• Prepare patient for exam, explaining any procedures before they are performed and answering the patients' questions
• Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information
• Meet the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic
• Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Perform other duties as assigned
• Comply with all policies and standards
• Remain knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensure compliance with all such laws, regulations and standards