Patient Access Rep - Ophthalmology Clinic - Kings Hwy

About the role

This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information.

Responsibilities

• Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process;
• Verifies insurance via electronic verification, telephone, or web application;
• Improves patient satisfaction through consistently representing the company professionally and cross-trained to support multiple functions across all patient and payer types.

Requirements

Responsible for providing excellent customer service to all patients, guests, and family members; creating, activating, and completing the patient scheduling, clinic registration, or hospital admission process; efficiently and accurately gathering and inputting patient/guarantor demographic and financial information; explaining insurance benefits and collecting co-pays, deductibles and self-pay portions due; performing financial analysis of each case and informing the patient of financial responsibility; balancing cash drawer daily, preparing deposit slips and following closing cash drawer process at the end of each shift; demonstrating respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts; adapting behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Qualifications

• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
• Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Skills

• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency with Windows-style applications, various software packages specific to role and keyboard.
• Clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers, with proficiency.
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Benefits

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Pay

N/A

Schedule

N/A