Clinic Patient Access Rep - University Health Sabates Eye Clinic - (Mon-Fri, 8a-5p)

About the role

The Eye Clinic Patient Access and Scheduling Representative is the first point of contact for patients and plays a key role in delivering an exceptional patient experience. This position is responsible for scheduling appointments, patient registration, check-in and check-out, insurance verification, charge entry, and front desk operations. The representative ensures accurate demographic and financial records, supports clinic workflow, and maintains organized paper medical records in a fast-paced ophthalmology clinic.

Located at University Health 1 (UH1) in Kansas City, Missouri, within the UH1 Ophthalmology Clinic. Full‑time position, Monday‑Friday 8:00 AM‑5:00 PM (40 hours per week).

Responsibilities

• Welcome patients and provide exceptional customer service throughout the registration and scheduling process.
• Schedule appointments based on provider availability, subspecialty needs, referrals, and patient acuity.
• Complete patient registration, verify demographic and insurance information, and maintain accurate financial and clinical records.
• Verify insurance eligibility, collect co-pays, explain financial responsibilities, and reconcile daily payments.
• Manage incoming phone calls, patient messages, referrals, and appointment requests.
• Complete charge entry and support billing, referrals, and other clinic administrative functions.
• Create, maintain, and organize paper patient charts to ensure records are available for clinic visits.
• Collaborate with providers and staff to maximize clinic schedules, support patient flow, and maintain efficient operations.
• Promote quality, patient safety, customer service, and compliance with organizational and regulatory standards.

Requirements

• High school diploma or GED.
• Customer service experience or successful completion of the UH Patient Access Representative/Patient Scheduler Apprentice Program.
• Strong verbal and written communication skills.
• Proficiency with computer hardware and software.

Qualifications

• Experience in a hospital, medical office, business office, or insurance setting.
• Knowledge of medical terminology.
• Familiarity with health insurance processes.
• College coursework.

Schedule

Full‑time, Monday‑Friday 8:00 AM‑5:00 PM (40 hours per week).

Join Our Team

If you enjoy helping people, thrive in a fast-paced healthcare environment, and take pride in delivering exceptional customer service, we encourage you to apply and become part of our Eye Clinic team.