Patient Access Rep II

About Us

JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, including John Peter Smith Hospital—a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people. Acclaim Multispecialty Group, the medical practice group, includes over 300 providers serving JPS Health Network, with specialties ranging from primary care to general surgery and trauma.

Our goal is to provide high-quality, compassionate clinical care for every patient, every time. As community stewards, we abide by three rules: Own it, Seek joy, and Don’t be a jerk—emphasizing courtesy, respect, and positivity in every interaction.

About the Role

The Patient Access Representative (PAR) I-IV greets patients and performs patient access functions to expedite patient flow and enhance the patient experience. The PAR is responsible for the registration of all patients accessing services at JPS Health Network, with emphasis on patient access and satisfaction, insurance and demographic verification, and point-of-service collection, while maintaining confidentiality, professionalism, and ethics continuously.

Responsibilities

• Greets and directs patients and visitors in person and over the phone using AIDET principles.
• Provides information regarding services, JPS location information, and additional assistance as required.
• Accurately identifies and registers patients while maintaining regulatory and functional knowledge of all required information to ensure timely and accurate reporting and billing.
• Explains and secures consent for registration forms, including general consent, MSPQ, notice of privacy practices, patient rights and responsibilities, and MyChart enrollment.
• Distributes patient-related materials and obtains signatures on insurance waivers and financial forms such as Estimate Letters.
• Collects patient-owed cost-sharing amounts (copays, deductibles, coinsurance, full costs for non-covered/self-pay) in accordance with Standard Operating Procedure and refers patients to Enrollment and Eligibility when applicable.
• Reconciles cash drawer at the end of the shift.
• Acquires precertification status for applicable services, such as in-office procedures, inpatient/outpatient surgeries, radiology and cardiology tests, physician services, or pharmacy services.
• Utilizes insurance verification tools to accurately verify patients’ insurance and financial information while maintaining an error rate in accordance with Standard Operating Procedure.
• Coordinates and schedules appointments, selects appropriate referrals, providers, visit types, and locations to expedite patient access to care, minimize “no shows,” and maximize reimbursement.
• Maintains daily Epic work queue, quality assurance, and established productivity levels with minimal errors (e.g., daily in-basket review, telephone encounters, reporting, and cash balancing).
• Complies with JPS Health Network’s attendance and punctuality procedures and may be required to work beyond normal scheduled shifts.
• Attends all mandatory educational, compliance, and safety program sessions.
• Assists in staff training of peers, colleagues, and management as applicable or requested.
• Demonstrates the importance of satisfying patient and customer needs through friendly, attentive, and proactive communication to provide a secure and pleasant experience.

This job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned and must be able to complete all job duties with or without assistive/adaptive devices or reasonable accommodations. Work environments may differ based on job functions and location, and schedules may vary.

Requirements

• Certification in Non-Aggressive Crisis Management; must be obtained during department orientation and maintained throughout employment when working within the Behavioral Health department.
• Patient Access – General Consent Orientation and Patient Financial Experience Training completed within 30 days of hire.

Qualifications

• Preferred: High School Diploma, GED, or equivalent.
• Preferred: Certified Healthcare Access Associate (CHAA).
• Preferred: Bilingual in Spanish, Vietnamese, Arabic, or other language.

Pay

Hourly.

Schedule

Full Time. Mon, Tue, Wed, Fri 7:00 AM–3:30 PM; Thu 6:30 AM–3:00 PM.

Location

John Peter Smith Hospital, 1500 S. Main Street, Fort Worth, Texas, 76104, United States.