Patient Access Rep II

About the role

BJC HealthCare is seeking a Patient Access Rep II to join our team at Memorial Hospital in Shiloh, IL. The position is full-time, Monday through Friday, 8:00 AM - 4:30 PM.

Responsibilities

• Facilitates all components of patient entrance into BJC facilities.
• Registers, schedules, verifies insurance, scans, and retrieves documents within multiple BJC systems.
• Validates completeness and accuracy of patient records.
• Communicates with patients about preparation instructions, financial responsibilities, and applicable payments.
• Affirms compliance with complex regulatory guidelines such as Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, Emergency Medical Treatment and Active Labor Act (EMTALA), and Joint Commission Accreditation (JCAHO).
• Ensures accurate selection of patients from the Master Person Index (MPI) for patient safety.
• Utilizes critical thinking skills to address a variety of situations and anticipate patient needs.
• Communicates professionally and positively with patients, families, and colleagues, both in-person and by phone.
• Mentors less experienced employees in meeting quality standards and maintaining patient records accurately.

Requirements

• High School Diploma or GED.
• Associate's Degree preferred.
• 2-5 years of relevant experience.
• Experience working in a safety-sensitive environment.

Qualifications

• Exceptional attention to detail.
• Strong communication skills.
• Knowledge of insurance carriers, Medicare guidelines, and federal/state/accreditation agencies.
• Ability to work independently and solve complex issues.
• Positive and patient-focused attitude.

Skills

• Excellent interpersonal skills.
• Attention to detail.
• Knowledge of insurance carriers and Medicare guidelines.
• Ability to work independently and solve complex issues.
• Positive and patient-focused attitude.

Benefits

BJC offers a comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, retirement contributions, tuition assistance, adoption assistance, and more. For more details, please refer to the Benefits Summary.