Patient Access Rep I - Scheduling - REMOTE | Bilingual (English/Spanish) required | (Must reside in Florida)

About the Role

The Patient Access Representative I - Scheduling obtains all information related to appointments, including patient demographics, benefit information, and method of referral in a call center environment. They schedule patients based on need and physician protocol to provide world-class orthopedic care.

Responsibilities

• Register all new patients in the computer system by obtaining patient demographics, insurance information, and source of referral.
• Confirm and update all information from prior visits if needed.
• Handle all scheduling requests according to physician and authorization protocols.
• Ensure compliance with all company plans, policies, and procedures set forth by the Florida Orthopaedic Institute.
• Perform all other duties as assigned.

Requirements

• High school graduate.
• 1 or more years of experience in a healthcare environment.
• Registration, scheduling, or healthcare benefits experience is helpful.
• Excellent customer service and communication skills.
• Detail-oriented with the ability to multi-task and handle high call volumes.
• Working knowledge of Windows-based computer environments and typing skills.

Qualifications

Fluency in both English and Spanish (spoken and written) is required to effectively communicate with patients, caregivers, and staff in a diverse healthcare environment.

Benefits

• Full-time opportunities with room for career growth and advancement.
• Excellent job security and stability to promote an optimal work-life balance.
• Part of a dynamic and growing high-level Patient Access team.

Florida Orthopaedic Institute operates as a drug-free workplace. All candidates will undergo pre-employment drug screening and may be subject to random drug testing in accordance with applicable laws and company policy.