Patient Access Rep, Full Time TEMPORARY Imaging Scheduler -Hospital OP Services

Broad Function

Strong understanding of the entire registration and revenue cycle ideology. Staying current and up-to-date in all Patient Access implementations and education. Responsible for all duties related to the scheduling cycle while using multiple programs and resources. Work under conditions of constant interruption and subject to time pressure and process change requirements.

About the Role

Facilitate all components of the patient’s scheduled procedure prior to patient presentation for study/exam. Communicate the hospitals’ financial policies and other required documents to all patients. Identify patients who require financial counseling. Knowledge of Advance Beneficiary Notice, ICD10 coding, CPT codes, general anatomy, and medical terminology. Communicate with provider offices, co-workers and other service areas and employees. Responsible for understanding authorization and medical necessity at time of scheduling the appointment, obtaining authorization for studies at time of scheduling the appointment per insurance requirements. Promote culture of ownership.

Major Responsibilities

• Maintain positive interpersonal relations in dealing with patients and their families so that the patient perceives a positive experience, which includes dissemination of information and resolving customer complaints.
• Demonstrate positive interpersonal relations in dealing with co-workers, physicians, physician’s office staff, and other members of the health care team to achieve optimal customer service, departmental goals, efficiency, Oswego Health Values, and quality care.
• Communicate with provider offices, co-workers and other service areas and employees. Responsible for understanding authorization and medical necessity at time of scheduling the appointment, obtaining authorization for studies at time of scheduling the appointment per insurance requirements.
• Promote culture of ownership.

Qualifications

• High school diploma or equivalent.
• Clerical and computer knowledge is required.
• PC data entry and strong customer services required.
• Knowledge of medical terminology, to include anatomy and third party insurance process preferred.
• Prefer 1 year of customer service in healthcare and/or healthcare registration or medical imaging.
• Knowledge of Medicare, Medicaid and other contract payers preferred.
• Typing skills, minimum of 35 wpm.
• Strong communication required both written and verbal.

Pay

Pay Range: $17.44-$18.10/hr Employee salary is based on commensurate experience and other qualifications.

Schedule

N/A

Benefits

N/A

Equal Employment Opportunity

Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy.