Patient Access Rep ER-Crestwood Medical Center-FT-1st shift

About the role

This is an administrative position responsible for greeting the public, patients, and families in person and over the phone, maintaining professional phone etiquette, multitasking with computer programs, obtaining and entering demographic, financial, and registration information for all patient types, handling customer service issues in a friendly manner, collecting required fees (copays, deductibles, co‑insurance, etc.) from patients or authorized representatives, and being flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call, including off‑site locations such as CBO and Cochran Center.

Responsibilities

• Greets the public, patients, and families both in person and on the phone.
• Maintains professional phone etiquette and ability to multitask with computer programs.
• Obtains and enters demographic, financial, and registration information for all patient types.
• Handles all customer service issues in a customer‑friendly manner by taking ownership of the job.
• Collects required fees (copays, deductibles, co‑insurance, etc.) from patients or authorized representatives.
• Works flexible schedules, including alternate shifts, weekends, holidays, and on‑call duties, including off‑site locations such as CBO and Cochran Center.

Qualifications

• Education: High school diploma or GED; post‑secondary education preferred.
• Experience: Two to three years of customer service/public relations experience preferred; two to three years of computer experience preferred; will consider one year of previous work experience in other fields.

Skills

• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced environment with a positive attitude.
• Effective time management skills.
• Efficiency and organizational skills with the ability to multitask.