Patient Access Rep

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Your role will be to greet patients and guests courteously, initiate scheduling, and ensure accurate patient information is maintained.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships.
• Adapt behavior to the specific patient population, including respecting privacy and adapting explanations of services or procedures.
• Communicate with patients and family members to improve patient satisfaction.

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or similar role involving direct customer or patient interaction.
• High school diploma or equivalent preferred, with an associate’s degree being preferred.
• Computer skills and dexterity required for data entry and information retrieval.
• Effective verbal and written communication skills, with proficiency in presenting information clearly and professionally.
• Proficiency with Windows-style applications and various software packages specific to the role.
• Strong interpersonal skills and ability to solve practical problems under high stress.
• Excellent decision-making skills and strong attention to detail.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Qualifications

• Must have certifications in Healthcare Access Manager (CHAM), Healthcare Access Associate (CHAA), or a Medical Assistant certification (or other medical specialty-based certification).
• Knowledge of healthcare insurance benefits, referral and authorization processes, and current federal, state, and local billing regulations.
• Experience with electronic verification, telephone, or web application for insurance verification.

Skills

• Effective verbal and written communication skills.
• Strong interpersonal skills.
• Clerical skills.
• Technical knowledge of healthcare insurance benefits.
• Proficiency with Windows-style applications and various software packages specific to the role.
• Ability to adapt behavior to different patient populations.
• Ability to handle high-stress situations professionally.

Benefits

At Ochsner Health, we offer a comprehensive benefits package designed to support you and your family. This includes health insurance, retirement plans, paid time off, and more. Join us and discover your future today!

Pay

Competitive compensation based on experience and qualifications.

Schedule

Flexible schedule to accommodate your needs.