Patient Access Registrar, Jewish Hospital, 2:30p-11:30p

Job Description

The Patient Access Registrar at UofL Health presents a pleasant, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. This position interviews patients professionally and gathers all necessary personal, medical, and financial information for admissions and billing purposes. The registrar also ensures accurate insurance information and signatures are obtained and explains payment options, referring to the Patient Financial Counselor if necessary.

• Interviews patients in a courteous, empathetic, and professional manner.
• Obtains and enters complete and accurate patient demographic, guarantor, and insurance information.
• Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group, and authorization numbers to ensure proper billing.
• Sets up appropriate patient types and beds according to registration type (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.).
• Works with physicians and nurses to ensure accurate patient placement and corrects account changes (e.g., inpatient to observation, observation to inpatient, inpatient to ODSU, etc.).
• Documents ordering, attending, referring, and primary care physicians in the hospital's computer system (SMS) correctly when registering patients.
• Maintains awareness of individual patient needs and wait times for registration.
• Maintains an efficient and effective patient flow.
• Complies with all department and hospital policies and procedures.
• Attends and participates in department and hospital meetings, in-services, and quality improvement teams.
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.
• Maintains a clean and orderly work area.
• Maintains compliance with all company policies, procedures, and standards of conduct.
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
• Performs other duties as assigned.

Essential Functions

• Receives and interviews patients in a courteous, empathetic, and professional manner.
• Obtains and enters complete and accurate patient demographic, guarantor, and insurance information.
• Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group, and authorization numbers to ensure proper billing.
• Sets up appropriate patient types and beds according to registration type (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.).
• Works with physicians and nurses to ensure accurate patient placement and corrects account changes (e.g., inpatient to observation, observation to inpatient, inpatient to ODSU, etc.).
• Documents ordering, attending, referring, and primary care physicians in the hospital's computer system (SMS) correctly when registering patients.
• Maintains awareness of individual patient needs and wait times for registration.
• Maintains an efficient and effective patient flow.

Additional Job Description

• Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies.
• Attends and participates in department and hospital meetings, in-services, and quality improvement teams.
• Contributes to the accomplishment of department and hospital objectives.
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.
• Maintains a clean and orderly work area.
• Maintains compliance with all company policies, procedures, and standards of conduct.
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
• Performs other duties as assigned.

Job Requirements

• High School Diploma or GED/Equivalent (required).
• At least one year of registration experience (preferred).

Job Competency

• Dependable, professional, and a team player.
• Critical thinking skills.
• Solid oral and written communication skills.
• Ability to multi-task and be flexible with job demands.
• Energetic, motivated individual that connects well with people.

Reasoning Ability

• Able to work well with ambiguity and continuous changes.
• Able to assist others in developing problem-solving/reasoning skills.

Computer Skills

• Must have the ability to learn and use the electronic documentation system appropriately.
• Must have the capacity to learn other relevant systems and databases, as needed.
• PC literacy, must be able to type 30 wpm with a 95% accuracy (required).

Additional Responsibilities

• Demonstrates a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times.
• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community.

UofL Health Core Expectation

• Lives the values of honesty, integrity, and compassion.
• Ensures the highest quality of care for those we serve.
• Works together as a team to achieve our goals.
• Improves continuously by listening, and asking for and responding to feedback.
• Sets new and better ways to meet the needs of those we serve.
• Understands how each of our roles contributes to the success of UofL Health.