Patient Access & Referral Coordinator

About the job

We're looking for a Patient Access & Referral Coordinator to serve as a central resource for patients, providers, and clinic teams across multiple CareATC health centers. In this role, you'll help patients access care, coordinate referrals, manage medical records, schedule appointments, and provide ongoing support throughout their healthcare journey.

Responsibilities

• Answer incoming patient calls and serve as a primary point of contact for multiple clinic locations
• Schedule, reschedule, and cancel appointments while managing waitlists and cancellations
• Respond to patient inquiries and coordinate communication between patients, providers, and clinic teams
• Conduct patient outreach and follow-up regarding appointments, referrals, lab results, records requests, and care coordination needs
• Process and track specialty, diagnostic, and ancillary service referrals
• Receive, maintain, and manage medical records and clinical documentation within the EMR
• Aid with patient registration, demographic updates, and insurance information maintenance
• Afford clinic operations while delivering exceptional customer service and maintaining HIPAA compliance

Requirements

• High school diploma or equivalent required
• Medical Administrative Assistant certification or related healthcare administrative training preferred
• Minimum two years of administrative experience in a healthcare setting required
• Experience with patient scheduling, referrals, medical records, or healthcare call center operations preferred
• Experience working within an electronic medical record (EMR) system preferred
• Knowledge of medical terminology and healthcare office operations
• Strong communication, customer service, organizational, and time-management skills
• Ability to manage multiple priorities while supporting multiple clinic locations

Qualifications

• Ability to work flexible hours, including evenings and weekends
• Strong problem-solving and decision-making skills
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office Suite

Skills

• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Ability to multitask and prioritize effectively
• Knowledge of medical terminology and healthcare office operations
• Experience with electronic medical records (EMR)

Benefits

• Predictable Monday-Friday schedule
• No nights, holidays, or on-call responsibilities
• Clinic services and medications available at little to no cost for employees and dependents
• Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance
• Low to No Cost Telehealth services starting on day one
• Supportive, team-oriented culture focused on patient care and collaboration

Pay

$25-$30/hour based on experience

Schedule

Full-time | 40 Hours per Week | Monday - Friday | 7:30 AM - 4:30 PM