Patient Access Coordinator

Hanger, Inc., a leader in orthotic and prosthetic services and products, offers unparalleled patient care and innovative solutions. The Patient Care segment operates the largest network of O&P clinics, while the Products & Services segment distributes leading brands and private labels.

About the role

You will manage front office operations efficiently, ensuring a seamless experience for patients, staff, and referral sources. Key responsibilities include greeting and assisting patients, verifying and updating patient information, handling financial transactions, scheduling appointments, and supporting patient needs.

Responsibilities

• Greet and assist patients upon arrival
• Provide information on wait times and address inquiries
• Verify and update patient demographics and insurance details during check-in
• Handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance
• Clock in and out for shift
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the RCM team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Requirements

• High school diploma or equivalent
• At least one year of customer service, administrative, or related experience
• Experience in a receptionist position or medical front office procedures preferred
• Valid driver’s license and driving record meeting Hanger’s standards
• Strong interpersonal, oral, and written communication skills
• Ability to key 30 words per minute with accuracy
• Ability to work with handicapped individuals
• Understanding of Alpha filing system
• Understanding of medical reimbursement and terminology
• Ability to use a computer, including Windows-based software and e-mail
• Ability to use all necessary office equipment

Qualifications

• Minimum qualifications: High school diploma or equivalent
• Preferred qualifications: Good fit for the job as determined by the Talent Sorter assessment

Skills

• Excellent communication skills
• Computer proficiency
• Interpersonal skills
• Ability to work with handicapped individuals
• Understanding of medical terminology

Benefits

• Competitive compensation packages
• 8 paid national holidays and 4 additional floating holidays
• PTO that includes vacation and sick time
• Medical, dental, and vision benefits
• 401(k) savings and retirement plan
• Paid parental bonding leave for new parents
• Moderate employee referral bonus program
• Mentorship programs - mentor and mentee