Patient Access Professional I - 24 hours/week

About the role

Nebraska Methodist Health System focuses on providing exceptional care to the communities they serve and the people they employ. This commitment is encapsulated in their culture, known as The Meaning of Care, which emphasizes making each patient's journey special and supporting them through various challenges.

Responsibilities

• Greets patients professionally and utilizes triage guidelines to alert clinical team members of urgent situations.
• Follows EMTALA guidelines when registering in the Emergency Department.
• Fulfills Code Triage Process as defined by the clinical staff.
• Effectively deals with anxious and agitated people in a calm, professional manner.
• Verbally de-escalates patients and/or family/friends upset with situation/services/requests.
• Performs registration and insurance verification accurately and in a timely manner, ensuring all demographic and payer information is correct in accordance with policies and procedures.
• Collects patient identification information to create a “quick registration.”
• Notifies triage clinical team member of patient arrival and chief complaint.
• Collaborates with the clinical team to identify the appropriate time when the patient condition has stabilized to proceed to the patient bedside to complete the registration process.
• Verifies insurance eligibility using electronic work queues and updates the electronic registration record and scans insurance cards into registration record.
• Completes Medicare Secondary Payer questionnaire and other payer specific documents as required.
• Reviews and signs admission paperwork with patient/patient representative.
• Utilizes the translation services, as needed, to ensure accurate data collection.
• Provides patients/representatives copies of all signed documents as appropriate.
• Advises patient of financial responsibility in a respectful and courteous manner and performs point of service collections according to policy.
• Communicates patient financial responsibility.
• Reviews patient financial estimates and liability waivers, as appropriate and adds completed documents to the patient registration record.
• Provides patients/representatives a copy of the financial liability document(s).
• Attempts collection of co-pays or other patient financial responsibilities on all encounters as appropriate.
• Documents collection attempts and reason collection attempt failed.
• Maintains POS Collection goals.
• Processes and manages payments/collections appropriately and securely in accordance with policy.
• Notifies supervisor of any cash discrepancies in a timely manner.
• Refers patients to the Patient Financial Counselors, as appropriate and upon request.

Requirements

• High school diploma, General Educational Development (G.E.D.) or equivalent preferred.
• Previous health care registration, customer service, insurance or billing experience required.
• Medical terminology preferred.
• Requires the ability to provide transportation to other campus locations within a reasonable timeframe.
• American Heart Associate or American Red Cross Basic Life Support (BLS) preferred.

Skills/Knowledge/Abilities

• Knowledge of phone etiquette, and understanding of some medical terminology.
• Strong computer skills required.
• Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.
• Basic mathematics to support collections of payments: including addition, subtraction, multiplication and division.
• The ability to work independently, and to collect data from patients that is required for entry into the system.
• The ability to multitask, with strong attention to details of registration process.
• The ability to relate to patients in a kind, courteous and helpful manner.
• The ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
• Ability to transport/escort patients, and guests/family members to appropriate locations via stairs, elevators or ramps.
• Ability to communicate with others through a glass barrier.

Physical Requirements

• Weight Demands: Medium Work - Exerting up to 50 pounds of force.
• Physical Activity: Not necessary for the position (0%): Climbing, Crawling, Kneeling, Occasionally Performed (1%-33%): Balancing, Carrying, Crouching, Distinguishing colors, Grasping, Lifting, Pulling/Pushing, Standing, Frequently Performed (34%-66%): Fingering/Touching, Keyboarding/typing, Reaching, Repetitive Motions, Sitting, Speaking/talking, Constantly Performed (67%-100%): Hearing, Seeing/Visual.

About the company

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Company Information

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.