Patient Access - Part Time

About the role

This role involves providing proactive communication with prospective and existing patients through inbound and outbound calls, emails, and chat sessions to ensure a positive patient experience.

Responsibilities

• Handle new patient inquiries
• Guide patients through registration processes
• Log calls and route forms
• Maintain referral logs
• Mail patient packets
• Maintain confidentiality

Requirements

• High School Diploma required
• Bilingual (Spanish) strongly preferred
• 1–2 years of patient contact or scheduling experience
• Knowledge of HIPAA compliance
• Proficiency in Microsoft and EMR platforms
• Strong organizational and time management skills
• Empathy, compassion, and willingness to learn about proactive fertility care

Schedule

• Morning, Mid-Day, or Afternoon shifts available
• Performance and reliability can lead to eligibility for a hybrid remote work schedule