Patient Access Representative - Part-time

About the role

You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care.

Primary Responsibilities

• Greet patients and families in a professional, welcoming, and compassionate manner.
• Register patients and accurately collect demographic, insurance, and financial information.
• Schedule appointments, follow-up visits, and diagnostic services as needed.
• Verify insurance eligibility and obtain required authorizations when applicable.
• Answer incoming phone calls and assist patients with scheduling, registration, and general questions.
• Collect copayments and process patient payments accurately.
• Maintain accurate patient records within the electronic medical record.
• Coincordinate communication between patients, providers, nursing staff, and other departments to support efficient clinic operations.
• Assist with front office workflow to ensure a positive patient experience during periods of high patient volume.
• Maintain patient confidentiality and comply with HIPAA and organizational policies.
• Perform other duties as assigned to support pediatric clinic operations.

Qualifications

• A high school diploma or GED is required.
• Previous customer service, medical office, healthcare, or administrative experience is preferred.
• Strong communication and interpersonal skills with the ability to interact positively with children and families.
• Excellent organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer and data entry skills are required.
• Experience with electronic medical records is preferred.
• Weekend availability is required.
• A commitment to providing exceptional patient service and compassionate care.