Patient Access Representative - Part-Time

About the role

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility.

Responsibilities

• Scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection
• Ensuring the most accurate patient data is obtained and populated into the patient record
• Maintaining knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies

Qualifications

Experience

• 1–3 years clerical experience preferred
• Experience with medical terminology and insurance plans preferred

Education

• High School diploma required
• Some college helpful

Minimum skills, knowledge and abilities

• Ability to communicate effectively both orally and in writing; excellent telephone etiquette required
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
• Strong organizational skills; attention to detail
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy
• Knowledgeable and experienced with various computer systems
• Ability to use a 10-key calculator and computer keyboard

Schedule

Part-time, 32 hours per week. Days, evenings, and nights with rotating holidays and weekends.

Benefits

From day one, Mercy offers outstanding benefits for team members working 32+ hours per pay period:

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.