Patient Access Operations Supervisor - 501099

About the role

The Patient Access Operations Supervisor is responsible for optimizing the use of resources related to Patient Access with regards to scheduling, directing of workflow, monitoring, prioritizing of assignments and maintenance of key performance indicator metrics. Conducts relevant activities such as productivity monitoring, outcomes rounding, service recovery, workflow observation, problem solving, coordination and integration of efforts related to Patient Access service areas, corresponding conflict resolution, and effective reporting of the same. Maintains coordination of supply chain management, human and fiscal resource allocation, and continued monitoring of the same towards enterprise mission, vision, and strategy success.

Responsibilities

• Optimizes the use of resources related to Patient Access with regards to scheduling, workflow, monitoring, and reporting.
• Conducts productivity monitoring, outcomes rounding, service recovery, workflow observation, problem solving, coordination, and integration of efforts related to Patient Access service areas.
• Maintains coordination of supply chain management, human and fiscal resource allocation, and continues monitoring of these towards enterprise success.
• Works closely with Patient Access and Revenue Cycle leadership to enhance day-to-day functionality of Patient Access service areas.
• Communicates effectively to maximize patient flow and continued customer service outcomes.
• Performs daily functions of Point of Service registration to provide additional coverage during peak patient volumes.

Requirements

• Associates degree in healthcare, IT, or related field, equivalent college credit hours, or 3-5 years’ experience in hospital or physician office in Patient Access required.
• Knowledge of Patient Access aspects including but not limited to Preregistration, Precertification, Scheduling, Registration, Collection, and Patient Customer Service required.
• Proficiency in Word, Excel, Outlook, PowerPoint, or similar software applications with proven knowledge of standard computer manipulation required.
• Previous experience with software system development, implementation or upgrade in healthcare setting preferred.
• Minimum of two years’ experience as team lead, supervisor, mentor, or trainer in healthcare setting preferred.
• Previous experience with resource allocation and/or supply chain management preferred.
• Excellent communication and interpersonal skills in both oral and written format.
• Ability to deal with confrontation.
• Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
• Ability to perform multiple tasks and work independently with emphasis on quantitative and analytical ability to process, interpret and display data.
• Ability to handle a high stress environment and adapt quickly to change, assimilating new processes into day-to-day functions and taking ownership of it.
• Must be able to understand, implement, and comply with policies and procedures.
• Possess excellent analytical and problem-solving skills.
• Ability to work collaboratively with a high-performance team of professionals in partnership toward common objectives.
• Work in a professional office environment with possible high stress levels.

Qualifications

• Associates degree in healthcare, IT, or related field, equivalent college credit hours, or 3-5 years’ experience in hospital or physician office in Patient Access required.
• Knowledge of Patient Access aspects including but not limited to Preregistration, Precertification, Scheduling, Registration, Collection, and Patient Customer Service required.
• Proficiency in Word, Excel, Outlook, PowerPoint, or similar software applications with proven knowledge of standard computer manipulation required.
• Previous experience with software system development, implementation or upgrade in healthcare setting preferred.
• Minimum of two years’ experience as team lead, supervisor, mentor, or trainer in healthcare setting preferred.
• Previous experience with resource allocation and/or supply chain management preferred.
• Excellent communication and interpersonal skills in both oral and written format.
• Ability to deal with confrontation.
• Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
• Ability to perform multiple tasks and work independently with emphasis on quantitative and analytical ability to process, interpret and display data.
• Ability to handle a high stress environment and adapt quickly to change, assimilating new processes into day-to-day functions and taking ownership of it.
• Must be able to understand, implement, and comply with policies and procedures.
• Possess excellent analytical and problem-solving skills.
• Ability to work collaboratively with a high-performance team of professionals in partnership toward common objectives.
• Work in a professional office environment with possible high stress levels.

Skills

• Excellent communication and interpersonal skills in both oral and written format.
• Ability to deal with confrontation.
• Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
• Ability to perform multiple tasks and work independently with emphasis on quantitative and analytical ability to process, interpret and display data.
• Ability to handle a high stress environment and adapt quickly to change, assimilating new processes into day-to-day functions and taking ownership of it.
• Possess excellent analytical and problem-solving skills.
• Ability to work collaboratively with a high-performance team of professionals in partnership toward common objectives.

Benefits

• To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free.
• Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

Pay

• Float: Yes
• Rotate: Yes
• On Call: Yes
• Travel: Yes
• Weekend/Holiday: Yes

Schedule

• HSC H Shift: 1
• Start Time: 8:30AM
• End Time: 5PM