PATIENT ACCESS NAVIGATOR I

About the Role

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines, including Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.

Patient Navigators thrive in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service-oriented, communicate effectively, and consistently display a professional demeanor.

Responsibilities

• Serve as a centralized point of patient access for scheduling and coordination across multiple medical disciplines.
• Maintain or exceed minimum quantitative and qualitative performance metrics.
• Analyze issues and quickly identify the best resolution for customer concerns.
• Demonstrate adaptability and flexibility in a fast-paced, ever-changing environment.
• Utilize strong computer skills, including proficiency in Internet, Excel, Word, and Outlook.
• Work varied hours/shifts as business needs evolve.
• Wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse.

Requirements

• Minimum experience within a Customer Service, Contact Center, or scheduling environment, preferably within a Healthcare environment.
• Experience in or knowledge of central scheduling, medical terminology, insurance verification, registration, or hospital/physician office is preferred.
• High School diploma or equivalent required.
• Genuine interest in providing an excellent Customer Experience aligned with Cooper’s business goals.
• Excellent oral and written communication skills with the ability to articulate relevant information concisely.
• Strong decision-making and problem-solving skills.
• Ability to learn new things quickly and work collaboratively in a team environment.
• Excellent time management and organizational skills.
• Proficiency in using the Internet, Excel, Word, and Outlook.
• Knowledge of EPIC systems is a plus.
• Bilingual skills are a plus.

Benefits

Cooper offers full and part-time employees a comprehensive benefits program, including:

• Health, dental, and vision insurance.
• Life and disability insurance.
• Retirement programs.
• Attractive working conditions and opportunities for career growth through professional development.