PATIENT ACCESS NAVIGATOR I

About the Role

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines, including Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.

Patient Navigators thrive in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service-oriented, communicate effectively, and consistently display a professional demeanor. They deliver an exceptional experience to patients, customers, and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.

Responsibilities

• Serve as a centralized point of access for patients seeking physician and radiology services.
• Facilitate patient access across multiple medical disciplines.
• Maintain or exceed minimum quantitative and qualitative performance metrics.
• Analyze issues and quickly identify the best resolution for customer concerns.
• Demonstrate adaptability and flexibility in a fast-paced, evolving environment.
• Collaborate effectively in a team environment to resolve customer issues.
• Utilize strong computer skills, including proficiency in Internet, Excel, Word, and Outlook.

Requirements

• Minimum experience within a Customer Service, Contact Center, or scheduling environment, preferably within a Healthcare setting.
• Experience or knowledge in central scheduling, medical terminology, insurance verification, registration, or hospital/physician office operations is preferred.
• High School diploma or equivalent required.
• Genuine interest in providing an excellent customer experience aligned with Cooper’s business goals.
• Excellent oral and written communication skills with the ability to articulate information clearly and concisely.
• Strong decision-making skills and ability to analyze situations for quick resolution.
• Ability to learn new things quickly and adapt to changing business needs.
• Excellent time management and organizational skills.
• Proficiency in using computers, including the Internet, Excel, Word, and Outlook.
• Knowledge of EPIC systems is a plus.
• Ability to work varied hours/shifts as business needs evolve.
• Ability to wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse.
• Bilingual skills are a plus.

Benefits

• Comprehensive benefits program for full and part-time employees, including health, dental, vision, life, and disability insurance.
• Retirement benefits.
• Competitive rates and compensation programs.
• Attractive working conditions and opportunities for career growth through professional development.