Patient Access Navigator
About the role
Customer Engagement & Service Excellence: Provides exceptional in-person and phone-based customer service by warmly welcoming patients, answering non-clinical questions, and building positive, supportive relationships.
Patient Navigation & Registration: Assists patients with registration, check-in, MyChart enrollment, and digital tools while ensuring accurate data entry and a smooth intake experience.
Healthcare Navigation & Support: Guides patients in navigating healthcare services, clinic resources, and basic insurance processes, including PCP changes and benefit questions.
Front Desk & Lobby Operations: Maintains an organized, professional, and welcoming front desk and lobby environment while upholding Patient Access service standards.
Clinical Communication & Coordination: Collaborates closely with clinical staff to support patient flow, address urgent needs, and ensure seamless care coordination within a non-clinical scope.
Patient Experience & Service Culture: Models AIDET communication standards, demonstrates professionalism, and delivers a people-first experience aligned with Evara Health’s purpose-driven service culture.
Why You'll Love Working Here
- Impact: Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
- Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
- Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction.
Culture and Benefits
- Generous Time Off: 15 days of paid time off with an option to cash out unused days.
- Holidays: 10 paid holidays and an additional day off for your birthday.
- Wellness Perks: Enjoy a free gym membership to support your health and fitness goals.
- Retailer Planning: 403(b) with 2% employer contribution up to 4% match.
- Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year.
- Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options.
- Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP.
Qualifications
- High School Diploma or equivalent
- Minimum 1 year health care, customer service or hospitality experience with a strong focus on service recovery and patient satisfaction
Skills
- Strong communication skills
- Excellent interpersonal skills
- Ability to handle multiple tasks simultaneously
- Proficiency in Microsoft Office applications
Benefits
- Generous Time Off: 15 days of paid time off with an option to cash out unused days.
- Holidays: 10 paid holidays and an additional day off for your birthday.
- Wellness Perks: Enjoy a free gym membership to support your health and fitness goals.
- Retailer Planning: 403(b) with 2% employer contribution up to 4% match.
- Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year.
- Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options.
- Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP.
Pay
Compensation is commensurate with experience.
Schedule
Hours are flexible and may vary based on department needs.