Patient Access Navigator

Job Summary

Responsibilities

Specifications

Qualifications

Skills

Benefits

Pay

Schedule

Serves as the first contact for patients presenting for medical services. Greets patients, visually and verbally assesses patient for any accommodations they may require, and works with other Patient Access staff and/or medical staff to ensure a continuity of patient care during the registration process.

• Implements and maintains an accurate system for gathering and distributing patient information that is necessary for the efficient and timely flow of patients through the registration process.
• As applicable, adds scheduled patients to At a Glance and/or gathers necessary information from unscheduled patients to create a scheduled visit and then adds patient to At a Glance.
• Gathers patient information and performs a Quick Registration in Paragon to enable patient to be added to the tracking board.
• Receives, screens, and refers all incoming phone calls and visitors to ensure that accurate and timely department communication is facilitated and that the department(s) is represented in a positive manner.
• Continually assesses patient registration waiting areas for cleanliness and maintenance. Takes proper measures or contacts appropriate personnel to clean or maintain patient waiting areas as necessary to help ensure a positive patient experience.
• Maintain skill set and competencies to serve as a backup Patient Access Specialist as staffing needs require. As applicable, assist Patient Access staff and/or medical staff with requests necessary for discharging patients or transferring patients out of the department.

Requirements

Minimum Required: 2 years General-Executive Secretary/Administrative Assistance; Preferred/Desired: 3 years Medical Staff Office.

Qualifications

Minimum Required: High School Diploma or Equivalent; Preferred/Desired: Associate's Degree.

Skills

Minimum Required: Type 35 wpm; Must be able to operate computer, copier, and other equipment pertinent to the position. Excellent communication and public relation skills required. Knowledge of medical terminology a plus.

Benefits

N/A

Pay

N/A

Schedule

N/A