Patient Access Navigator

About the role

Customer Engagement & Service Excellence: Provides exceptional in-person and phone-based customer service by warmly welcoming patients, answering non-clinical questions, and building positive, supportive relationships.

Patient Navigation & Registration: Assists patients with registration, check-in, MyChart enrollment, and digital tools while ensuring accurate data entry and a smooth intake experience.

Healthcare Navigation & Support: Guides patients in navigating healthcare services, clinic resources, and basic insurance processes, including PCP changes and benefit questions.

Front Desk & Lobby Operations: Maintains an organized, professional, and welcoming front desk and lobby environment while upholding Patient Access service standards.

Clinical Communication & Coordination: Collaborates closely with clinical staff to support patient flow, address urgent needs, and ensure seamless care coordination within a non-clinical scope.

Patient Experience & Service Culture: Models AIDET communication standards, demonstrates professionalism, and delivers a people-first experience aligned with Evara Health’s purpose-driven service culture.

Responsibilities

• Provides exceptional in-person and phone-based customer service by warmly welcoming patients, answering non-clinical questions, and building positive, supportive relationships.
• Assists patients with registration, check-in, MyChart enrollment, and digital tools while ensuring accurate data entry and a smooth intake experience.
• Guides patients in navigating healthcare services, clinic resources, and basic insurance processes, including PCP changes and benefit questions.
• Maintains an organized, professional, and welcoming front desk and lobby environment while upholding Patient Access service standards.
• Collaborates closely with clinical staff to support patient flow, address urgent needs, and ensure seamless care coordination within a non-clinical scope.
• Models AIDET communication standards, demonstrates professionalism, and delivers a people-first experience aligned with Evara Health’s purpose-driven service culture.

Qualifications

• High School Diploma or equivalent
• Minimum 1 year health care, customer service or hospitality experience with a strong focus on service recovery and patient satisfaction

Benefits

• Generous Time Off: 15 days of paid time off with an option to cash out unused days
• Holidays: 10 paid holidays and an additional day off for your birthday
• Wellness Perks: Enjoy a free gym membership to support your health and fitness goals
• Retirement Planning: 403(b) with 2% employer contribution up to 4% match
• Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year
• Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options
• Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible to accommodate the needs of the patient population and the organization.