Patient Access Manager (Full-time) - Multi-Specialty Clinic (Boulder County, CO)

Job Responsibilities

• Act as a thought partner to revenue cycle leadership, clinical leaders, and operations to align patient access strategy with organizational goals
• Serve as an escalation point for patient access concerns, resolving issues with professionalism and attention to both patient satisfaction and business impact
• Define and implement standardized workflows for scheduling, registration, insurance verification, and collections to ensure consistency and efficiency across all BMC locations
• Establish clear expectations and key performance indicators for front desk operations
• Establish, communicate, and enforce policies and procedures that support compliance with HIPAA, OSHA, payer rules, and other regulatory requirements
• Anticipate and respond to organizational needs, positioning the patient access function to adapt effectively to future challenges and opportunities
• Provide ongoing teaching, coaching, and mentoring to patient access staff, fostering professional growth, engagement, and resilience

Required Experience

• Must use good judgment and discretion in greeting and screening patients and in obtaining personal information required for patient's medical record and credit history
• Must be detail-oriented and possess strong problem-solving and time management skills
• Must be able to offer recommendations as well as provide daily work direction, leadership, and guidance to a diverse staff
• Intermediate proficiency and knowledge with computer systems and programs including but not limited to MS Office software
• Must consistently demonstrate flexibility and willingness to adjust to maximize business profitability
• Must possess exceptional computer skills with demonstrated competency in the use of common office software and specialized medical software applications
• Must have the ability to read and interpret data
• Ability to communicate effectively in both oral and written forms
• Strong organizational skills
• Ability to work well under pressure and continuously meet deadlines

Education

• Bachelor's degree in business administration, organizational management, related field required

Previous Experience

• Three (3) or more years, or progressively responsible experience working as a Reception, Patient Access or Call Center Manager
• Working knowledge of patient registration, insurance and financial service processes in a hospital or clinic setting
• Must have practical and technical knowledge of medical billing in a hospital or provider setting as well as related customer service experience
• Experience with managing healthcare staffing preferred