Patient Access Manager

Duties/Responsibilities

• Defines, develops, and improves operational and access workflows and performance standards within areas of Access Services of Ambulatory Care, including contact center, PAR team, and surgical services
• Sets, monitors, and manages employees' work within sphere of influence; operates with high-level of reliability and attention to detail
• Manages recruiting and hiring processes for team and areas of responsibility
• Ensures staff competency through initial and ongoing training/quality assurance efforts; functions as role model for team in terms of behavior, communication, and performance
• Captures and coordinates professional growth of direct reports
• Works collaboratively with all organizational stakeholders, including, but not limited to other leaders, to facilitate quality patient care, operational effectiveness and efficiency, and process improvements
• Fosters positive family/patient experience in support of organizational efforts related to customer service and issue resolution
• Maintains and approves accurate payroll, PTO, and leave records for direct reports in accordance with organizational policies, and labor codes, regulations, and laws
• Maintains patient information and documentation in electronic medical record; guides team in this area
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
• Supports and promotes hospital and departmental performance improvement goals
• Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
• Supports departmental initiatives and change efforts
• Promotes financial and resource stewardship
• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values

Requirements

• High school diploma or equivalent required
• Bachelor’s degree preferred
• Minimum 5-years’ experience in contact center, medical office or healthcare setting required
• Minimum 2-years in relevant leadership position required

Skills/Abilities

• Strong written and verbal communication skills required
• Strong organizational and interpersonal skills required

Working Environment

• Inside
• Sitting, Standing, Walking
• Sedentary & Light Physical Demands
• Lifting/Carrying, Repetitive Movement, Pushing/Pulling, Stooping/Kneeling/Bending
• Inside Environment