Patient Access Manager

About the role

This position is incentive eligible. As a Patient Access Manager with HCA Houston Healthcare Tomball, you can be a part of an organization that is devoted to giving back! You will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.

You will integrate the department’s services with the hospital’s primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As a facility-based leader, you may recommend resources/space needed by the department and may participate in the selection of outside services.

Responsibilities

• Perform patient registration function when needed to ensure wait times are kept to a minimum
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
• Ensure QA on registrations for all areas of Registration
• Provide continuous training for and communicates changes to existing employees
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
• Follow-up on patient complaints promptly
• Implement and promote excellent customer service
• Work closely and professionally with outside agencies on special projects developed by the corporate office
• Interview, hire, evaluate, and counsel Patient Access staff members

Qualifications

Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements. Minimum three years’ experience in related area with two of these years being healthcare management experience.

Benefits

HCA Houston Healthcare Tomball offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts