Patient Access Manager

About the role

The Manager of Patient Access is responsible for planning, developing, organizing, and managing the Patient Access department. This role involves coaching and developing staff, implementing short and long-term plans, and ensuring customer service and quality information collection.

Responsibilities

• Directly manage the operations for the admitting, registration, and financial services departments at the acute care locations.
• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and deliver excellent customer service.
• Manage Financial Service Representatives and ensure proper accounting processes, balanced cash drawers, timely money deposits, accurate account postings, and completed logs.
• Develop and manage departmental staffing needs.
• Prepare monthly reports as requested.
• Establish departmental goals with staff to optimize performance and meet organizational objectives while improving operations to enhance customer satisfaction and meet financial goals.
• Cook up employee work schedules to provide adequate daily staffing coverage.
• Collect, interpret, and communicate performance data using various tools and systems, making decisions based on this data to achieve performance goals.
• Work with internal and external customers to make key decisions that impact the whole organization or an individual patient.
• Collaborate with ancillary departments to establish and maintain positive relationships to ensure revenue cycle goals are achieved.
• Assist in the development of dyad-reporting patient access staff.
• Provide training, education, goal-setting, and performance interventions as necessary to ensure adequate performance.
• Perform other duties as assigned.

Requirements

• Minimum 2 – 3 years of management experience in the healthcare industry.
• Patient Access experience with managed care/insurance or call center preferred.
• Experience with Microsoft is a must.
• Great skills in prioritization and ability to balance numerous priorities.
• Advanced usage of AI and the management of teams using AI to improve processes and technological improvements.

Qualifications

• Bachelor's Degree or equivalent experience in Healthcare Management/Administration.
• Certified Revenue Cycle Representative (CRCR) certification.
• Certified Healthcare Access Manager (CHAM) certification.

Skills

• Valuing Differences
• Collaboration
• Accountability
• Time Management
• Developing Trust
• Taking Initiative

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

Pay

This position pays between $63,100 - $78,875 based on experience.

Schedule

This position is an on-site role, and candidates must be able to work on-site at Mercy - Lorain Hospital in Lorain, OH.