Patient Access Liaison - Rockies

About the role

BridgeBio is looking for a Patient Access Liaison (PAL) in the Rockies Region to engage with patients/care partners on access, affordability, and reimbursement processes for BridgeBio's portfolio of commercialized assets. The Patient Access Liaison will play a critical commercial role in support of Attruby, educating patients/care partners on access and reimbursement, building awareness of patient support programs, and executing new product launch activities. This role requires collaboration with multiple internal and external stakeholders, including Legal, Compliance, Sales, Commercial Analytics, Commercial IT, Training, Pharmacovigilance, and Market Access.

The ideal candidate should thrive in a fast-paced environment, demonstrate exceptional judgment, business acumen, discretion, communication skills, empathy, and strong relationship-building abilities. 40-60% domestic travel is required, regionally and intermittently across the U.S.

The ideal candidate would reside in Phoenix, Las Vegas, or Denver and will report to the West Region Director of Patient Access Liaisons.

Responsibilities

• Provide patient/care partner-facing access and affordability support for Attruby, working closely with the Market Access team, Commercial, Training, and Brand Marketing teams.
• Compliantly ensure a positive patient journey through collaborations with all BridgeBio stakeholders.
• Lead the evaluation and implementation of patient access opportunities within a specific geographic area for all applicable patients.
• Provide face-to-face or phone-based personalized issue resolution, including addressing hurdles with access and affordability for patients/care partners.
• Direct access support between consented patients and relevant stakeholders (hub, pharmacies, prescriber’s offices, and support organizations).
• Coordinate with the hub partner on follow-ups for missing information.
• Own the relationship between ForgingBridges, a patient support program, and consented patients.
• Onboard and welcome new patients to the ForgingBridges support program.
• Manage patient status changes with ForgingBridges and follow up with patients/care partners, prescriber’s offices, and pharmacies.
• Ensure ForgingBridges support program business rules are followed.
• Control the workflow of information and communications with consented patients.
• Collaborate with the BridgeBio Patient Advocacy team on patient/care partner engagements and attend local, regional, and national advocacy meetings/events.
• Facilitate and present in-person education with patients/care partners as requested.
• Report key insights and findings in a compliant manner to Brand Marketing and other internal Commercial functions.
• Follow BridgeBio’s policy on handling protected health information (PHI) obtained through pharmacies, prescriber’s offices, and interactions with patients/care partners.
• Attend Commercial national sales meetings, conferences, and regional events as needed.
• Work on designated projects within the scope of services for Market Access/Patient Support Services as assigned or consistent with developmental plans.
• Provide strategic and tactical input for continuous improvement purposes.
• Develop tactical plans (e.g., educating, triaging, hub interactions) and execute against those plans in support of strategic access imperatives, such as key performance indicators or role metrics.
• Additional responsibilities may be assigned.

Requirements

• BA/BS degree is preferred.
• Minimum of 5-8 years of Biotech/Pharma experience; patient services, Market Access, and hub experience preferred.
• Cardiology or Rare Disease experience is preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Demonstrated confidence in building rapport with patients/care partners.
• Strong foundation and experience working closely with patient support programs, including copay, cost-sharing programs, affordability design, and hub models for medical and pharmacy benefit products.
• Comprehension of the complex environment of the specialty market, buy and bill, retail market, reimbursement/access challenges, as well as OIG/CMS/legal guidelines for offering patient support programs.
• Excellent analytical skills and the ability to develop sound strategies and tactics for patient access.
• Superior communication (oral and written) and teamwork skills to effectively contribute across cross-functional teams.
• Previous PAL/FAM experience is a plus.
• Extremely detail-oriented to create and manage program documents.
• Experience establishing and maintaining high-level relationships with families, patients, and key decision-makers.

Pay

The anticipated salary range for candidates in California is $200,000 - $235,000 USD. The final salary offered will depend on factors such as experience, industry background, educational background, location, and performance during the interview process.

Benefits

• Financial & Rewards
  • Market-leading compensation.
  • 401(k) with employer match.
  • Employee Stock Purchase Program (ESPP).
  • Pre-tax commuter benefits (transit and parking).
  • Referral bonus for hired candidates.
  • Subsidized lunch and parking on in-office days.
• Health & Well-Being
  • 100% employer-paid medical, dental, and vision premiums for you and your dependents.
  • Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA).
  • Fertility and family-forming benefits.
  • Expanded mental health support (therapy and coaching resources).
  • Hybrid work model with flexibility.
  • Flexible, “take-what-you-need” paid time off and company-paid holidays.
  • Comprehensive paid medical and parental leave to care for yourself and your family.
• Skill Development & Career Paths
  • Regular feedback, continuous education, and professional development programs via LinkedIn Learning, LifeLabs, and BetterUp Coaching.
  • Career pathing with financial rewards, peer-to-peer recognition, and growth opportunities.