Patient Access Liaison

About the role

The Patient Access Liaison (PAL) – Active plays a vital role in ensuring patients can continue therapy without disruption. This role supports patients throughout their infusion journey by closely monitoring insurance eligibility and authorization status, providing clarity and reassurance during insurance or benefit changes, and supporting care teams.

Responsibilities

• Monitor monthly insurance eligibility and authorization status for assigned active patients
• Identify changes in coverage and proactively coordinate with patients, sales teams, physicians, and reimbursement partners to resolve barriers
• Serve as the primary point of contact for patients and referral partners, providing updates on coverage, authorizations, and next steps
• Communicate insurance changes to Reimbursement Specialists to initiate new benefits verification or prior authorizations as needed
• Work closely with data entry, reimbursement, nurse coordination, and pharmacy operations teams to keep cases moving forward
• Document all patient, provider, and field communications accurately in designated systems
• Track referral progress, workload metrics, and case status to ensure timely follow-through
• Support technology-enabled communication and collaborate across teams to meet service goals

Requirements

• 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies
• Experience providing high-quality customer service to patients and healthcare providers
• Familiarity with electronic health records or pharmacy patient management systems
• Working knowledge of medical or pharmacy terminology
• Strong organizational skills and comfort managing multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• A high school diploma or equivalent (Bachelor’s degree preferred)
• Willingness to travel up to 5% as needed for meetings or training

Qualifications

• General understanding of insurance benefits, payer requirements, and verification processes
• Familiarity with infusion therapy workflows and patient needs

Skills

• Excellent communication and interpersonal skills
• Attention to detail and accuracy in documentation
• Ability to work independently and as part of a team
• Strong problem-solving and conflict resolution skills

Benefits

LUX Infusion offers a comprehensive benefits package including health, dental, vision, retirement savings plan, and paid time off.

Pay

$23 - $30 USD per hour

Schedule

This role can be on-site in Overland Park, KS or remote, with a standard schedule of 8:30 AM–5:00 PM CST.

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

General Information

• Employees are expected to participate annually in required legal and ethical compliance training
• Employees are expected to consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Employees are expected to adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Employees are expected to refrain from any behavior that could be considered unethical or unlawful

Expectations for All Employees

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked-hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

General Information

This role operates in a fast-paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

Equal Opportunity Employer

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.