Patient Access Liaison (PAL) - West

About the role

The Patient Access Liaison (PAL) provides logistical and non-medical education to patients, caregivers, physicians, nurses, office, and infusion center staff. This role is a member of Viridian’s Patient Services team and is responsible for executing strategies that enhance patient access to Viridian therapies by minimizing access barriers and ensuring a consistent, compliant, and high-quality support experience for patients. The PAL role is fully remote. Travel for meetings and customer engagements may be required at the discretion of management. Preferred locations: Chicago, Texas, Southern California.

Responsibilities

• Member of the Viridian Patient Services Team and integral part of product launch plans
• Support patients as needed across the various West Area regions
• Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to medication access and administration of Viridian therapies
• Coordinate treatment with physicians, infusion centers, pharmacies, and payers to prioritize the needs, experiences, and well-being of patients and document details in CRM
• Develop and maintain relationships with patients and caregivers by creating a communication plan tailored to the needs of the patient and their care team
• Educate patients, healthcare professionals, and infusion center staff on insurance coverage and the process for obtaining therapy
• Provide information on affordability resources as needed
• Collaborate effectively across a matrix organization to align priorities, share insights, communicate seamlessly, and resolve issues
• Within the assigned region, monitor KPIs to ensure optimal performance
• Execute training of ViridianCares with internal and external employees where appropriate
• Foster a culture of compliance, collaboration, patient-centricity, and accountability

Requirements

• 5+ years of experience in biotech/pharmaceuticals, preferably in Patient Services as a patient-facing contributor
• Bachelor’s degree required
• Proven success as a field-based team member (e.g., FRM, PAL, Market Access)
• Strong understanding of payer dynamics, specialty pharmacy, HUB models, and overcoming access challenges
• Expertise in rare disease or specialty therapeutics is a plus
• Strong business acumen, communication, and analytical skills
• Demonstrated strong written and verbal communication skills
• Proven mindset of proactive continuous improvement
• Efficient independent worker with ability to focus and drive for results
• Strong attention to detail
• Ability to work in a fast-paced environment and to handle multiple tasks
• Strong commitment to ethical standards
• Proficient with Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.)
• Ability to travel up to 50%

Benefits

• Competitive pay and stock options for all employees
• Medical, dental, and vision insurance
• 100% Paid Parental Leave
• Short- and long-term disability coverage
• Life, Travel, and AD&D insurance
• 401(k) Company Match with immediate company vesting
• Employee Stock Purchase plan
• Generous vacation plan and paid company holiday shutdowns
• Various fertility, mental, financial, and proactive physical health programs