Patient Access Liaison

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light—we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first—helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

About the Role

The PAL – Active plays a critical role in ensuring patients do not experience interruptions in therapy due to insurance or benefit changes. By proactively monitoring eligibility and authorization status, this role helps remove barriers before they impact patient care. Every follow-up helps safeguard a patient’s ability to continue treatment with confidence.

Responsibilities

• Monitor monthly insurance eligibility and authorization status for assigned active patients
• Review CareTend queues and ensure all authorizations are current and on file before service delivery
• Identify coverage changes and work directly with patients, sales teams, and physicians to obtain updated insurance or clinical documentation
• Notify Reimbursement Specialists when new benefits verification or prior authorizations are required
• Serve as the primary point of contact for patients, providers, and field partners, answering benefits and authorization questions as they arise
• Collaborate closely with reimbursement, nurse coordination, pharmacy operations, and data entry teams to keep cases moving forward
• Communicate potential delays proactively to downstream teams
• Document all patient, provider, and internal communications accurately in systems of record
• Track referral status, volume, and workload metrics to organize daily activities and meet service goals
• Support PAL-Pending duties as needed to ensure intake coverage and continuity

Requirements

• 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies
• Experience delivering high-quality customer service to patients and healthcare providers
• Familiarity with electronic health records or pharmacy patient management systems
• Proficiency in medical or pharmacy terminology
• Strong organizational skills and comfort managing multiple priorities in a fast-paced environment
• Moderate proficiency in Microsoft Office (Word, Excel, PowerPoint)
• High school diploma or equivalent (Bachelor’s degree preferred)
• Willingness to travel up to 5% as needed

Preferred Qualifications

• Experience supporting prescribers, patients, and field teams in infusion or specialty therapy environments
• General understanding of insurance benefits, payer requirements, and verification processes
• Familiarity with infusion therapy workflows and patient needs

Benefits

• Purpose-driven work with direct patient impact
• A patient-first, collaborative intake environment
• Close partnership with clinical, reimbursement, and pharmacy teams
• Opportunities to grow your expertise while supporting meaningful care journeys

Pay

$23.00 to $30.00 per hour, based on experience

Schedule

Monday–Friday, 8:30 AM–5:00 PM CST or EST

Location

Remote

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Occasionally required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Other Requirements

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

Expectations for All Employees

• Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm
• Place patients first, work collaboratively with a “stacked-hands” mindset, and maintain a consistent focus on quality, accountability, and continuous improvement