Patient Access Liaison 1 - Per Diem

About the role

This role facilitates patient flow through the system from scheduling through registration check-in, ensuring a "one touch" registration/scheduling experience. The primary responsibilities include obtaining demographic and financial information, performing registration functions, insurance eligibility verification, patient liability collection, scheduling, and admitting duties.

Responsibilities

• Greet patients and/or physicians, staff, co-workers, and guests promptly and professionally.
• Check patients into the system and provide direction based on appointment location, financial clearance, and counseling status.
• Acknowledge and assist patients with special needs while respecting confidentiality.
• Respond to telephone calls according to established customer service standards, providing requested information.
• Perform accurate searches and selections of patients within the hospital system using the Patient Identification procedure to maintain the integrity of the EMPI and ensure accurate patient identification.
• Accurately establish and schedule appointments for services from patients directly or physician's offices following designated protocols of the scheduling systems and clinical EMRs.
• Enter accurate and complete demographic and financial information to aid in securing payment for services rendered.
• Perform insurance eligibility verification and execute payor requirements as needed, including initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization, and scripts for service when appropriate.
• Provide estimates for services when appropriate, communicate, and actively solicit patient liability.
• Enter testing orders in the appropriate system when necessary, requiring an understanding of coding, procedural protocols, and the charge description master.
• Obtain signatures for all required organization, state, and federal consents and/or notifications.
• Ensure compliance with Department Policies and Procedures, including HIPAA, EMTALA, and Patient Bill of Rights.
• Fulfill all compliance responsibilities related to the position.
• Perform other duties as assigned.

Requirements

• Required: HS Diploma with minimum of 2 years job-related experience.
• PREFERRED: Associate degree with 6 months job-related experience.
• Minimum 1 year of relevant experience preferred.
• Basic MS Word & MS Excel proficiency.
• Customer service and organizational skills.

Qualifications

• Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Benefits

Not specified.

Pay

$19.57 - $21.63 hourly.

Schedule

Per Diem, Monday-Friday 8:00am-12:00pm.

Other Information

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses, and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut, and beyond, thanks to philanthropic support from their communities. Northwell is New York State’s largest private employer with over 104,000 employees, including members of Northwell Health Physician Partners, who are working to change healthcare for the better.