Patient Access Coordinator PRN

What We're Looking For:

• Strong customer service orientation with professionalism and empathy
• Experience in insurance or patient registration within a healthcare environment
• One year of higher education or certification in coding (may substitute for experience)
• High School Diploma or GED required; higher education preferred
• Intermediate computer skills, including Windows, Excel, Word, and Outlook
• Ability to manage multiple software applications simultaneously
• Strong telephone and communication skills
• Basic knowledge of medical terminology

Why You'll Love Working With Us:

• A comprehensive benefits program for you and your family
• Professional development and support
• Variety of employee perks including generous paid time off, flexible positions, and our Baton Rouge General Fit! program
• We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state

What You Will Do:

• Provide excellent customer service and support the patient access process across the revenue cycle, ensuring efficiency, regulatory compliance, and safety
• Ensure accurate and timely patient identification, including proper application and verification of patient armbands
• Conduct confidential, professional interviews for pre-registration, registration, or discharge collections
• Initiate and complete registration processes, including quick registration for emergent cases
• Follow EMTALA regulations and payer documentation requirements
• Coincordinate with insurance representatives and interpret insurance verification responses
• Maintain an error rate at or below 5%
• Collect, receipt, and secure co-payments and deposits, following financial policies
• Activate accounts and disseminate records according to procedures
• Maintain confidentiality and HIPAA compliance in handling all patient data
• Consistently adhere to safety practices, including proper use of safety techniques and equipment
• Perform other duties as assigned

What Sets BRG Apart:

• At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence
• Our mission is to preserve and restore health, one person at a time
• From clinical to non-clinical – what you do here matters
• With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end of life support through hospice
• With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care