Patient Access Coordinator/ LPN Sign on Bonus

About the role

A non-exempt position, Medical Assistant or LPN, providing indirect patient care in the office/clinic setting. The Patient Access Coordinator is the first voice of Four Rivers Community Health Center that patients, physicians and community members will encounter when communicating with the organization.

Responsibilities

• Work cooperatively with Director of Medical Services and personnel to accomplish all goals and objectives of Four Rivers Community Health Center.
• Manage large amounts of inbound clinical calls in a timely manner.
• Identify patient needs, answer questions, and solve problems.
• Retrieve recorded messages and distribute to appropriate individuals; place telephone encounters and assign as appropriate.
• Document in real-time all patient phone encounters.
• Responsible for ensuring patients receive their prescription refill requests, via internal & external fax, telephone encounters, WELL App, etc, within 48 hours or requesting.
• Responsible for assisting patients with referrals to specialists, laboratory testing, etc.
• Keep work area neat and organized for proper completion of work tasks.
• Participate in Continuing Education as required by supervisor or state or federal guidelines; and,
• Perform related work as required, including, but not limited to, assisting, and fulfilling duties as needed.

Skills

• Must be able to see, hear, read, write, kneel, stand, sit and lift up to 50 lbs.
• Must be able to handle stressful situations.
• Possess cognitive skills necessary to understand medical terminology.
• Always maintain a professional appearance and attitude.
• Must always maintain patient confidentiality.
• Must demonstrate tact, patience, and good communication skills in dealing with patients, staff, and the public.

Qualifications

• Possess a high school diploma or equivalent.
• Possess basic keyboard skills and computer knowledge.
• Bilingual abilities encouraged.
• Must demonstrate accuracy, proficiency, and efficiency from an approved training program.

Benefits

• $5,000 sign‑on bonus