Patient Access Coordinator II-Would Care Clinic

Essential Responsibilities

• Cleans and updates patient demographic data.
• Validates medical benefits and accurate plan codes.
• Identifies and verifies referral requirements.
• Contacts payors for authorization and referral information.
• Calculates and collects patient financial responsibilities.
• Escalates complex liability calculations to Financial Counselors.
• Ensures a positive patient experience.
• Maintains working relationships with various stakeholders.
• Communicates with internal and external contacts.
• Advises team lead on productivity issues.
• Assists team members with operational support and training.
• Resolves patient issues as needed.

Qualifications

• High school diploma or GED.
• One to three months related experience or equivalent combination of education and experience.
• Two years of related experience, preferably in a medical setting, financial services, or demanding customer service environment.
• Certification from Healthcare Financial Management Association or Certified Revenue Cycle Representative preferred.
• Call/Service Center experience.