Clinic Care Coordinator

JOB SUMMARY/PURPOSE

Functions to serve as an advocate, educator and coordinator of services for at-risk patients.

DEPARTMENT DESCRIPTION

Plastic & Reconstructive Surgery's board-certified plastic surgeons are devoted to providing the highest quality in service and personal care. Our services include breast surgery, body contouring, and facial surgery.

EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required.
• One (1) of the following required:
• Bachelor's degree in a health related field and one (1) year experience in a healthcare setting.
• Associate degree or successful completion of a technical program, plus a Registered or Certified Medical Assistant and two (2) years’ experience in a healthcare setting.
• Three (3) years experience in a healthcare setting and two (2) years professional customer service experience.

• Healthcare Provider Level BLS required.
• Certification or Registration as a Medical Assistant preferred.
• Experience in the following preferred:
• Outpatient, ambulatory care and/or community healthcare.
• Care coordination.
• A primary care related setting.
• Chronic conditions.
• Electronic medical information systems.

• Bilingual preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Patient Care - Possess the skills and knowledge needed to assist and care for others. Ability to recognize symptoms, drug properties and interactions, treatments, and preventive health-care measures within scope of practice.
• Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
• Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
• Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
• Medical Terminology - Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies, procedures, laws, and regulations.
• Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a nonjudgmental attitude towards persons of differing standards, values, lifestyles, and ages.

PHYSICAL DEMANDS

• Rarely (1 - 10% of the time)
• Occasionally (11 - 33% of the time)
• Frequently (34 - 66% of the time)
• Continually (67 – 100% of the time)
• WALK - INCLINE LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs
• LIFT (Knee to chest: 24"-54") 20 - 40 Lbs
• LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
• LIFT (Overhead: 54" and above) 0 - 20 Lbs
• Climb - STAIRS LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
• LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs
• LIFT (Waist to Eye: up to 54") 20 - 40 Lbs
• LIFT (Overhead: 54" and above) 0 - 20 Lbs
• SQUAT Repetitive
• KNEEL (on knees) Static (hold >30 sec)
• ROTATE TRUNK Sitting
• ROTATE TRUNK Standing
• REACH - Upward
• REACH - Forward
• GRASP Hand/Fist
• PUSH (0-20 pounds force)
• PUSH (20-40 pounds force)
• PUSH (40-60 pounds force)
• PUSH (60 or more pounds force)