Clinic Care Coordinator

About the Role

Functions to serve as an advocate, educator, and coordinator of services for at-risk patients within the Hematology & Oncology teams at Samaritan Health Services. Our teams specialize in diagnosing and treating adult cancer patients using chemotherapy, hormonal therapy, and biological therapy, as well as managing a range of hematologic conditions. We focus on educating patients about their illness, treatment options, and providing supportive care during treatment and into survivorship.

Qualifications

• High school diploma or equivalent required.
• One (1) of the following required:
  • Bachelor's degree in a health-related field and one (1) year experience in a healthcare setting.
  • Associate degree or successful completion of a technical program, plus a Registered or Certified Medical Assistant and two (2) years’ experience in a healthcare setting.
  • Three (3) years experience in a healthcare setting and two (2) years professional customer service experience.
• Certification or Registration as a Medical Assistant preferred.
• Experience in the following preferred:
  • Outpatient, ambulatory care, and/or community healthcare.
  • Care coordination.
  • A primary care-related setting.
  • Chronic conditions.
  • Electronic medical information systems.
• Bilingual preferred.

Skills

• Team Building: Ability to work, function, and communicate on a multi-disciplinary team. Develop constructive and cooperative working relationships with others and maintain them over time.
• Social Perceptiveness: Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.
• Service Orientation: Successfully apply knowledge of various resources/models of recovery to assist and care for others.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
• Time Management: Ability to organize, plan, and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic, fast-paced environments and under pressure.

Physical Demands

The role involves various physical activities, including walking, lifting, carrying, squatting, pushing, pulling, standing, climbing stairs, kneeling, reaching, sitting, bending, rotating the trunk, and manual dexterity. Specific demands include:

• Lift (Floor to Waist: 0"-36") 20 - 40 lbs (Rarely)
• Lift (Knee to Chest: 24"-54") 0 - 20 lbs (Rarely)
• Lift (Waist to Eye: up to 54") 0 - 20 lbs (Rarely)
• Carry 1-handed, 0 - 20 pounds (Rarely)
• Carry 2-handed, 0 - 20 pounds (Rarely)
• Push/Pull (0-20 pounds force) (Rarely)
• Manual and finger dexterity, pinch, and grasp (Frequently)