Clinic Care Coordinator

Responsibilities

• Handle customer calls by answering questions, finding solutions to issues, scheduling appointments, addressing concerns or complaints, and providing important information.
• Guide patients through troubleshooting company technology, including but not limited to telehealth applications and patient portals.
• Process medication prior authorizations.
• Support providers with various administrative duties including document preparation, written and electronic correspondence, phone calls, and completion of required forms and paperwork.
• Answer general questions about the practice and services provided.
• Collaborate with team members and other locations to provide excellent customer service in a timely, accurate, thorough, and professional manner to resolve patient issues.
• Coordinate care between patients and providers.
• Manage patient scheduling needs and provide general information and support, including collecting patient financial responsibility, relaying financial information, and obtaining insurance updates when requested.
• Complete documentation in the EMR in a timely, accurate, and professional manner.
• Provide administrative support to providers, facilitate patient-provider coordination, and assist with regulatory compliance and licensure maintenance.
• Help train new team members as needed.
• Track completion of required paperwork for patient files for providers.
• Maintain dependable attendance in accordance with the agreed-upon work schedule and provide timely notification of tardiness or absence.
• Support clinicians and prescribers with managing waitlists.
• Follow processes for supporting medication refill requests.
• Follow processes for on-site medication handling.
• Potentially be trained in Interventional Treatment support.
• Complete all work in a manner that complies with applicable state and federal regulations.
• Attend trainings and required meetings.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Desire to perform thorough work in a fast-paced environment; must be detail-oriented, highly organized, and possess strong time management skills.
• Ability to maintain a professional appearance and demeanor and interface effectively with patients and teammates in a mental health setting.
• Excellent written and verbal communication skills and the ability to work well as part of a team, especially in stressful situations.
• Patience, empathy, adaptability, and flexibility attitude.
• Computer proficiency, including familiarity with Microsoft applications.
• Strong phone skills, including familiarity with complex or multi-line phone systems.
• Ability to maintain patient confidence and protect operations by keeping patient information confidential.
• Strong customer service skills.
• Ability to create a safe, productive work environment while adhering to practice policies and procedures.
• Ability to complete additional office tasks as needed.
• CMH: CPR certification or willingness to become certified through an accredited program within six months of hire.

Preferred Qualifications

• Experience as a Medical Assistant.
• Experience in a medical office or call center environment.
• Experience verifying insurance, obtaining prior authorizations, and scheduling for multiple providers.
• Familiarity with HIPAA regulations.
• Experience with EMRs (electronic medical records), medical terminology, and a basic understanding of clinical pharmacology.
• Strong data entry skills.
• Experience working with patients experiencing anxiety and depression.
• Exceptional interpersonal, rapport-building, active listening, and communication skills.